Returns & Refund Policy
- Returns Process:
- Contact us via email or phone if you encounter issues with your purchase. Returns are accepted within 30 days from the purchase date.
- Refunds:
- Refunds are issued to the original payment method minus a 15% restocking fee once the returned item is received. Consider insuring your return shipment.
- Restrictions:
- Due to FDA regulations, we cannot accept returns on opened or used juice, devices, accessories, or any products not purchased from our website.
- Shipping fees are non-refundable.
- No refunds or exchanges on sample packs or bundle deals if they are partially returned or opened.
- Exchange Process:
- Upon receiving your return, a customer service representative will contact you to discuss exchange options and process the new order over the phone. Additional charges apply if the new item differs in price from the original; standard shipping fees apply to orders under $250.
- Shipping Responsibility:
- Customers are responsible for the cost of shipping returns back to us.